Shipping & Returns

Your guide to receiving your order and our commitment to your satisfaction at WIB Group LLC.

Our Shipping Policy

At WIB Group LLC, we aim to process and ship orders as quickly and efficiently as possible. Most orders are typically processed within 1–2 business days after the order has been placed and confirmed.

Customers may have access to multiple shipping options depending on product availability and destination, including:

  • Standard Shipping
  • Expedited Shipping (when available)

Shipping times may vary depending on the carrier and the customer’s location. WIB Group LLC currently ships to customers across the United States, including most states and regions. Shipping availability and delivery times may vary depending on the destination and carrier services.

Shipping Costs

Shipping costs are calculated based on several factors, including the size and weight of the order, the shipping destination, and the shipping method selected at checkout. This allows us to provide accurate and fair shipping rates for each order.

Customers typically have the option to choose between:

  • Standard Shipping – the most economical option with reliable delivery times
  • Expedited Shipping – a faster delivery option when available

For certain orders or promotional periods, WIB Group LLC may offer free shipping on qualifying purchases within the United States. Any free shipping offers will be clearly indicated at checkout.

Our goal is to provide flexible shipping options while ensuring that orders are delivered safely and efficiently to our customers.

Returns & Refunds

Customer satisfaction is important to us. If a product arrives damaged or there is an issue with the order, customers are encouraged to contact us within 7 days of delivery.

Eligible returns must meet the following conditions:

  • The item must be unused and in its original condition
  • The product must be returned in its original packaging
  • Proof of purchase may be required

Once the returned item is received and inspected, eligible refunds or exchanges will be processed according to our return policy.

Damaged or Incorrect Items

If a customer receives an item that is damaged, defective, or different from what was ordered, we encourage them to contact our support team as soon as possible so we can resolve the issue quickly. Customers should reach out within 7 days of receiving the order and provide the following information:

  • Order number
  • Description of the issue
  • Photos of the damaged or incorrect item (if applicable)

Once we review the request, our team will work to make the situation right as quickly as possible. Depending on the circumstances, we may offer:

  • A replacement item
  • A refund
  • An exchange

Our goal is to ensure every customer has a positive experience and receives the correct product in good condition.

For any questions about shipping or returns, please contact our support team:

Email: purchasing@wibgroupllc.com or call us at 3146438733.

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